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It is highly recommended to create a transfer ID and password even if you do not plan on transferring your account. Save the information in a location other than on your device.

It is also recommended to save your User ID and Inquiry ID (located in Options > User Info), in case you ever need to contact support. Your User ID is also found at the top of the title screen under "ID".

Transferring an account Edit

On your old device:

  • Go to Options > Change Devices
  • Enter a password
  • Take a screenshot or write down your User ID, Transfer ID and Password — keep this in a safe location and be sure to have a copy saved somewhere other than on your device

On your new device:

  • If the device has an existing account, either clear all data for the game or reinstall
    • If you wish to keep the existing account, be sure to create and save the transfer data for that account first
  • Select "Transfer Game Data" when starting the game
  • Enter your User ID, Transfer ID and Password

Recovering a lost account Edit

Requirements:

  • User ID
  • Inquiry ID
  • In-game name

Optional, but helpful:

  • Past transfer IDs and passwords
  • Purchase receipts from Terra Battle

Contacting support:

  • Contact support through the Contact form—link found at the bottom of the Terra Battle main website
  • Select the "Data Recovery" option in your preferred language
  • Fill out as much information as you can remember
  • If support contacts you requesting additional information, answer as much as you can